Technical Support & Repair Advice

Stuck in a Fix? STM Equipment's Technical Support & Repair Advice to the Rescue!

We're Here to Help, No Matter the Issue

  • Troubleshooting

    Facing a malfunction or unusual behaviour? Our experienced technicians can guide you through troubleshooting steps over the phone, helping you identify the problem and potentially resolve it yourself.

  • Expert Advice

    Unsure about a maintenance procedure or need clarification on technical specifications? Our knowledgeable team is ready to answer your questions and offer expert advice to ensure you're handling your equipment correctly.

  • DIY Guidance

    Confident in tackling minor repairs yourself? We can provide detailed instructions and guidance to help you fix simple issues safely and effectively.

  • Spare Parts Assistance

    Need the right spare parts to get your machinery back up and running? We can help you source genuine parts quickly and efficiently, minimising your downtime.

Beyond Basic Support

STM Equipment goes beyond just answering your questions. We offer a range of additional resources to empower you.

Technical Support & Repair Advice FAQs

Ask us anything - troubleshooting tips, warranty claims, even complex repairs. We're here to keep your equipment running smoothly.

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  • What kind of technical support can you offer?

    We offer a variety of technical support, including:

    • Troubleshooting malfunctioning equipment and unusual behaviour.
    • Answering questions about maintenance procedures and technical specifications.
    • Providing guidance for DIY repairs on minor issues.
    • Assisting with sourcing genuine spare parts quickly.
  • What are the benefits of using STM Equipment for Merlo technical support?

    • Factory-authorised expertise: As an authorized Merlo dealer, our technicians have received comprehensive training directly from Merlo, ensuring they possess the deepest understanding of your specific equipment.
    • Latest software and diagnostics: We have access to the latest Merlo diagnostic software and tools, allowing us to quickly identify and resolve issues with pinpoint accuracy.
    • Genuine parts availability: We stock a wide range of genuine Merlo parts, minimizing downtime by eliminating the need to wait for external parts sourcing.
    • Fast response times: Our dedicated Merlo support team is available 24/7 to respond to your inquiries and emergencies promptly.
  • Do you offer support for older Merlo models?

    Absolutely! Our technicians are trained and equipped to handle issues with Merlo models across various ages and ranges. We have access to historical information and resources to ensure optimal support for your specific machine.

  • I have a specific question about my equipment. Can you help?

    Absolutely! Please provide as much information as possible about your equipment, the issue you’re facing, and any troubleshooting steps you’ve already taken. The more details you share, the better we can assist you.

    Remember: Early intervention is key! Don’t hesitate to reach out for technical support, even for seemingly minor issues. Our team is here to help you keep your equipment running smoothly and avoid costly downtime.

Don't Let Equipment Issues Slow You Down

Our team of factory-trained technicians and Merlo-authorised experts possess the knowledge and resources to tackle any equipment issue, big or small. Whether you need troubleshooting assistance, expert guidance on DIY repairs, or quick access to genuine parts, we're here to help.

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Our friendly team of factory trained staff can assist you with all your service needs. Including Major Inspections and Refurbishments

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In addition to our workshop service capabilities STM Equipment can, with our fleet of fully equipped service vans and technicians, undertake a wide range of regular maintenance tasks as well as providing emergency breakdown response and repair on your site.

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