Warranty Repairs
At STM Equipment, we understand the importance of keeping your machinery running smoothly and efficiently. That's why we offer comprehensive warranty repair services, ensuring your peace of mind knowing your equipment is covered in the event of unexpected malfunction.
Beyond basic warranty repairs
Factory-trained and certified technicians
Our team possesses the expertise and knowledge to handle complex repairs across various equipment types.
Direct manufacturer relationships
We maintain strong relationships with leading manufacturers, ensuring access to genuine parts and technical support.
State-of-the-art facilities and equipment
Our massive 1000sqm workshop is packed with advanced tools and technology for accurate diagnosis and efficient repairs.
Commitment to quality and customer satisfaction
We prioritise delivering high-quality repairs that meet your expectations and ensure your satisfaction.
Our warranty repair process:
Claim assessment
We work closely with you and the manufacturer to verify your warranty coverage and assess the repair needs.
Diagnosis and repair
Our qualified technicians use advanced diagnostic tools and genuine parts to pinpoint the issue and perform the necessary repairs efficiently.
Communication and updates
We keep you informed throughout the process, providing clear communication and timely updates on the repair progress.
Quality control and testing
Before returning your equipment, we thoroughly test it to ensure it functions perfectly and meets all performance standards.
Warranty Repairs FAQs
Contact usWhat if my warranty is nearing its end?
Contact us! We can advise you on your warranty coverage and options for extending it if necessary.
What if the repair cost exceeds the remaining warranty coverage?
We will inform you clearly of any additional costs before proceeding with the repair and obtain your authorisation.
How long does the repair process typically take?
The timeframe depends on the complexity of the repair and the availability of parts. We will provide you with an estimated timeframe during the claim assessment.
Ready to ensure your equipment's warranty is maximised?
Contact STM Equipment today! Our dedicated team is ready to assist you with any warranty repair needs, providing efficient, transparent, and high-quality service. Let us keep your machinery running smoothly and worry-free!
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